Information About Online Utility Payments

Online Utility Billing Account Access & Self-Pay Options 
ACCESS ONLINE PAYMENT WEBSITE

MAKE A PAYMENT OVER THE PHONE (toll-free): 1-844-428-5626  

Features:  

• Access account 24/7  
• Make one-time payments 
• Set up email notifications 
• Sign up for eBills 
• Schedule future payments  
• Pay by credit/debit card  
• Pay by eCheck (checking/savings) 
• Make partial payments   
• Enroll in Autopay 
• Pay by text message 
• Pay by the auto phone system 

How do I register for an online account?

Access Utility Billing and Payments via InvoiceCloud. Click the "Register Now" button on the landing page. You will need your account number, which is available on your invoice. Fill in the information requested. With online access, you can view or pay your bill.

Do I need to register to pay my bill online?

No. You need to register to receive electronic bills by email, but registration is not required for one-time payments. "One Time Pay" or clicking the "Pay Now" button requires you to enter your payment information each time you make a payment.

What are the benefits of registering for an account?

By registering, you gain access to your account and all features of the payment portal 24/7. These features include viewing all invoices, checking payment dates, updating your profile, accessing the online customer service system, going paperless, scheduling payments for a future date, and enrolling in Auto-Pay. You also avoid re-entering your payment information each time you pay a bill.

How does the "going paperless" process work?

After receiving a paper bill, you can log into your account, select the "Paperless" option in your profile, and enter your email address. You will then get your bills via email.

How do I make an online payment?

Click the "Utility Billing Access your Account and Pay your Bill" button on the Utility Billing landing page. You will then be directed to the City of Ramsey InvoiceCloud webpage.

What forms of payment are accepted?

You can pay by credit card (MasterCard, Visa, or Discover), debit card, e-check, or an electronic check from your bank account "Bill Pay". You may also send in a paper check, drop it off at the City Hall outdoor drop box on the south side of the building in the parking lot, or pay in cash at City Hall in the Finance Department on the second floor.

What are the costs of paying online?

The City does not impose any fees for this service. However, there may be fees imposed directly by your own bank or other vendor through other methods of payment that you may elect to use.

When I try to pay my bill, it asks for credit card information, but I would like to pay by electronic check.

Under "How would you like to pay," click on the drop-down box and choose Bank Account.

How do I sign up for text notifications and pay my bill by text?

To sign up for text notifications, and therefore to pay by text, log in to your online account and select the "Pay by Text" option in your profile.

How do I call in a payment by phone?

To make a payment by phone, call the automated phone payment line toll-free at 1-844-428-5626. You may pay by credit or debit card or by eCheck.

Can I use more than one payment method per transaction?

Yes, you may use one payment method for part of the transaction and a different one for the other parts. Follow the payment instructions.

How long does it take for online payments to process?

Credit card transactions typically take 48 hours to settle. An authorization is issued immediately; however, it takes 48 hours for the money to be moved. EFT transactions typically take 2-3 business days to settle.

What is Auto-Pay?

If you opt in to Auto-Pay, your bills will be paid automatically on the due dates using your default payment information. By signing up for Auto-Pay, you will avoid late fees and be free from having to remember when to make a payment.

What is the difference between auto-pay and a scheduled payment?

Auto-pay is an automated process that pays your balance in full on the due dates, which the City initiates. You manually enter scheduled payments for a date of your choice and a specified amount.

Can I cancel Auto-Pay?

Yes, go to your profile and uncheck the auto-pay box you previously checked when you opted in to Auto-Pay. You may also call customer service at 763-576-4343.

I signed up for Auto Pay, but I do not see any information under "My Scheduled Payments."

The Auto Pay date will not appear under scheduled payments. Scheduled payments are payments that you manually enter for a specific amount and date. Auto Pay is initiated on the due date and is debited from the checking or savings account you previously provided.

Can I schedule future payments and then also make changes to them?

Yes. You can set up a future payment at any time prior to the bill due date and make changes as long as they are made before the scheduled payment date.

Who do I contact with questions about the online system?

If you are unable to find the information you need, please call customer service at 763-576-4343.